Mobile / Live
At bimabed, the personal information you share with us — when you log in, top up via ShopeePay or QRIS, or reach out to account support — is handled with clear rules about what we collect, how we use it, and what controls you have. This page sets out those rules so you know exactly where you stand.
This privacy policy applies to all personal data bimabed collects when you access our platform, create or log into your account, browse the game lobby, or contact our support team. Data we collect includes your registration details, session activity, device type, and transaction records tied to payment methods such as ShopeePay and QRIS. We collect only what is necessary to operate your account and deliver the services you use. We do not sell your personal data to third parties. Data may be shared with payment processors and fraud-prevention services strictly to complete transactions you initiate or to protect account security. Your data is stored on secured servers and retained only for as long as your account is active or as required by applicable law. Where local law in Indonesia applies data-protection obligations, we follow those requirements. Availability of certain features and data-handling practices depends on local law and the eligible region from which you access the platform. If you have questions about how a specific piece of data is used, the contact paths in the Support section below are the right place to start.
Transaction records from ShopeePay deposits are retained for account reconciliation and fraud prevention purposes only.
QRIS payment data passes through the relevant payment processor; bimabed holds only the transaction reference needed to update your wallet.
Session tokens that keep your account active across a spotty connection are cleared when you log out or after a defined inactivity period.
We log device type and browser context to maintain account continuity on mobile — this data is not used for advertising profiling.
Not every interaction on or around bimabed falls under this policy in the same way. The table below distinguishes what sits fully within our data practices, what we touch only partially, and what falls outside our control entirely. Reading it once will save you from asking the support team questions that belong to your bank or your device provider instead.
Fully covered. Your login credentials, session state, and account preferences are managed entirely by bimabed under this policy.
Partially covered. bimabed records the transaction reference and updates your wallet; the payment processor holds its own data under its own policy.
Covered for usage data. Pages you visit and games you open generate session logs held by us; game content itself is delivered by studio providers under separate arrangements.
Not covered. Any external site or service you reach from a link on bimabed operates under its own privacy terms, not this one.
You have real, practical options when it comes to the data bimabed holds about you. You can review the account details we have on file by logging in and opening your profile page — name, contact address, and linked payment methods are all visible there. If any detail is wrong, you can update it directly through the account settings fields shown after login; for changes that require identity verification, the support team will walk you through the steps shown in the verification flow. You can raise a question about how a specific piece of data is used by contacting us via the email address listed in the Support section, and we will respond through the same channel. If you want to request that we delete your account and associated personal data, submit that request in writing to our support contact; we will process it in line with applicable local law and notify you of the outcome. Availability of these rights may depend on local law and the region from which you access the platform.
Log in and open your profile page to see the account data we hold — contact details, linked wallets, and session history.
Update most fields directly in account settings. For identity-linked corrections, follow the verification steps shown in the support flow.
Email our support address with the specific data point you are asking about; we respond via the same channel, not a generic form reply.
Submit a written deletion request to our support team. We process it under applicable local law and confirm the outcome to you directly.
If this policy raises a question you cannot answer by checking your account dashboard, these are the right channels to use. Keep your account reference number ready — it speeds up every privacy-related request.
Send your privacy question or data request to our dedicated support address. Include your account reference and the specific data point you are asking about so we can respond without a back-and-forth.
For routine corrections — contact details, linked payment methods — log in and use the account settings page directly. Most updates take effect immediately without contacting support.
For urgent access issues or to follow up on a deletion request you have already submitted, live chat is available through the help icon shown after you log in.
Our approach to data security is built around the account actions you can verify yourself. Session tokens, payment references, and login credentials are encrypted in transit. Cookie settings — which control how your session stays active across pages on mobile — can be reviewed and adjusted through your browser's site settings; we use only session and functional cookies, not advertising trackers. Data is retained for as long as your account is active or as local law requires, after which it is deleted from active systems. For security questions you cannot resolve through account settings, our support team is the single contact point — we do not route privacy matters through third-party ticketing systems.
All data moving between your device and our platform travels over an encrypted connection. This applies whether you are on a mobile network or Wi-Fi.
We use session and functional cookies to keep your account active across pages. You can review and clear these through your browser's site-settings menu at any time.
Account data is kept only while your account is active or while local law requires it. Once a deletion request is confirmed, data is removed from active systems on the schedule stated in our response.
Privacy questions and data requests go through our support team directly. We do not route them through third parties, and we confirm every action back to the email on your account.
These are the questions our support team gets most often about data and privacy. If yours is not here, the email contact in the Support section above is the right next step.
We collect the details you enter at registration — name, contact address, and the payment method you link, such as ShopeePay or QRIS. We also log device type and session activity to keep your account running across connections. We do not collect data we have no operational reason to hold.
Only when it is necessary to operate your account. Payment processors receive the minimum data needed to complete a transaction you initiate. We do not sell personal data, and we do not share it for advertising purposes. Any third party we work with is bound by its own data-handling obligations.
Log in and open your account settings page — the fields for contact details and linked wallets are editable there. For changes that require identity verification, follow the steps shown in the verification flow on that same page, or contact our support team for assistance.
We use session cookies to keep you logged in across pages and functional cookies to remember account preferences. We do not use advertising or cross-site tracking cookies. You can review and clear all cookies through your browser's site-settings menu; clearing session cookies will log you out of the current session.
Data is retained while your account is active and for the period required by applicable local law after that. If you submit a written deletion request, we confirm the retention schedule in our response and notify you when deletion from active systems is complete.
Send a written deletion request to our support email with your account reference number. We process it under applicable local law — availability and timelines may depend on the eligible region from which you access the platform — and confirm the outcome directly to the email address on your account.